Every plan starts with a 7 day trial for $1 and then bills monthly at the plan price until you cancel. Cancel by emailing admin@spectsocial.com at least 48 hours before your next billing date. Our account managers log in to your Instagram account to do the work, so you agree not to run other growth tools at the same time. Results depend on your niche and your content, so we do not guarantee any specific numbers. Fees are not refundable.
This summary is for convenience only. The full terms below are the agreement.
These Terms of Service (the "Terms") are a legal agreement between you and Bali Media, LLC, an Illinois limited liability company doing business as SpectSocial ("SpectSocial," "we," "us," or "our"). They govern your use of the website at spectsocial.com (the "Site") and the Instagram growth management services we provide (the "Services").
By visiting the Site, starting a trial, or purchasing a plan, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or the Services. If you are signing up on behalf of a company or another person, you confirm that you have the authority to bind them to these Terms.
Please read Section 15 carefully. It requires you to resolve disputes with us through binding individual arbitration and waives your right to bring or participate in a class action.
You must be at least 18 years old and able to enter a binding contract. The Services are intended for businesses, creators, and professionals who own or control the Instagram account being managed. You may not use the Services for an Instagram account you do not own or have authority to manage.
SpectSocial is a managed Instagram growth service. Depending on the plan you choose, our team of account managers performs some or all of the following on your behalf:
The features included in each plan, the number of accounts covered, and the current prices are listed on the Pricing page at spectsocial.com/pricing. The Pricing page is part of these Terms.
What the Services do not include. We do not create content, write captions, design graphics, run or manage advertising campaigns, or post on your behalf unless a plan expressly says otherwise. We do not sell followers, likes, comments, or views, and we never use bots, automation software, or fake accounts.
To perform the Services we need to log in to your Instagram account. By providing your username and password (your "Credentials") you authorize SpectSocial and its account managers to access and act within your Instagram account for the purpose of delivering the Services during your subscription.
You agree that:
We will use your Credentials only to perform the Services. We will not change your password, remove your recovery email or phone number, post, delete, or edit your content, or take any action outside the scope of the Services without your permission. We store Credentials with access limited to the team members assigned to your account and remove them when your subscription ends, as described in our Privacy Policy.
If you use a third party tool that Instagram offers for granting account access, we may agree to use that method instead of your password.
The Services depend on your cooperation. While you are subscribed you agree to:
If you do not meet these responsibilities we may pause or end the Services without a refund.
SpectSocial is not affiliated with, endorsed by, or connected to Instagram or Meta Platforms, Inc. Instagram is a third party platform that you use under your own agreement with Meta. Meta controls its platform, its rules, and its enforcement decisions and can change any of them at any time without notice.
You understand and agree that:
Every niche, audience, and account is different. Follower growth, engagement, leads, sales, and any other outcome depend on factors we do not control, including your content, your industry, your starting audience, and Instagram's algorithm. We do not guarantee any specific number of followers, rate of growth, engagement level, leads, revenue, or other result. Figures, examples, and testimonials on the Site describe past experiences and are not promises about your account.
Every plan begins with a 7 day trial for a one time charge of $1. During the trial you receive the full plan you selected.
The trial converts automatically. At the end of the 7 day trial, your subscription automatically converts to a paid monthly subscription at the then current price of the plan you selected, and your payment method will be charged the full monthly fee. To avoid the charge, cancel before the trial ends by following Section 9. The $1 trial fee is not refundable.
You may use the trial once per Instagram account. We may decline or end a trial at our discretion, including if we believe it is being used to abuse the offer.
Monthly subscription. Plans are billed monthly in advance. Your billing date is the day your trial converts and the same day each month after that.
Automatic renewal. Your subscription renews automatically each month at the then current price until you cancel. By subscribing you authorize us to charge your payment method on each renewal date without further notice.
Payment processing. Payments are processed by Stripe. We do not store your full card number. By providing a payment method you also agree to Stripe's terms.
Failed payments. If a charge fails we may retry it and may pause the Services until payment is received. If payment is not received within 7 days we may cancel your subscription.
Price changes. We may change plan prices. We will give you at least 30 days notice by email before a price change applies to your subscription. Continuing to use the Services after the new price takes effect means you accept it.
Upgrades and downgrades. You may change plans at any time by emailing admin@spectsocial.com. Upgrades take effect promptly and may be prorated. Downgrades take effect at your next billing date.
Taxes. Prices do not include sales, use, or similar taxes. If any apply, you are responsible for them.
No contract term. There is no minimum term and no cancellation fee.
You may cancel at any time by emailing admin@spectsocial.com with the subject line "Cancel My Subscription" from the email address on your account.
48 hour notice. To avoid being charged for the next month, your cancellation email must reach us at least 48 hours before your next billing date. Cancellations received less than 48 hours before a billing date may be processed after that charge, in which case your cancellation will take effect at the end of the billing period that was just charged.
Service continues through your paid period. When you cancel, we keep managing your account until the end of the period you have already paid for. We do not prorate or refund the unused portion of a billing period.
We will confirm your cancellation by email. If you do not receive a confirmation within 2 business days, contact us again. Your cancellation is not complete until we confirm it.
The Services are performed by real people working on your account every day. Because the work cannot be taken back once it has been done, all fees are non refundable, including the $1 trial fee, monthly subscription fees, and any partial month remaining after cancellation.
We may, at our sole discretion, grant a refund or credit in an individual case, for example if we were unable to begin work on your account or if a billing error occurred. A refund granted in one situation does not create a right to a refund in any other.
Chargebacks. If you believe a charge is incorrect, contact us at admin@spectsocial.com before disputing it with your bank. We will work with you to resolve it. If you initiate a chargeback for a charge that was valid under these Terms, we may immediately suspend the Services and pursue the amount owed.
We may suspend or end your Services, with or without notice, if you violate these Terms, if your account is used for illegal or abusive purposes, if we cannot access your account for more than 7 days, if your payment fails, if Instagram's changes make the Services impractical, or if we discontinue the Services. If we end your subscription for a reason other than your breach, we will refund the unused portion of your current billing period. That is your only remedy in that case.
Sections that by their nature should survive (including Sections 6, 10, 12, 13, 14, 15, and 16) continue after your subscription ends.
Your content. You own your Instagram account, your content, and everything you post. You grant us only the limited permission needed to perform the Services.
Our property. The Site, our name and logo, our targeting methods, processes, training, materials, and know how belong to SpectSocial. You may not copy, resell, or reverse engineer them or use them to build a competing service.
Publicity. We will not name you or display your account in our marketing without your permission. If you give us a testimonial or review, you allow us to use it, with your name or handle as you approve, on the Site and in our marketing.
THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SPECTSOCIAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR PRODUCE ANY PARTICULAR RESULT, OR THAT YOUR INSTAGRAM ACCOUNT WILL BE FREE FROM RESTRICTIONS, LIMITATIONS, OR OTHER ACTION BY META.
Limitation.
TO THE FULLEST EXTENT PERMITTED BY LAW, SPECTSOCIAL AND ITS OWNERS, MANAGERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, FOLLOWERS, REACH, DATA, OR ACCOUNT ACCESS, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
Indemnification. You agree to defend, indemnify, and hold harmless SpectSocial and its owners, managers, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising out of your content, your Direct Message Outreach messages, your Instagram account, your breach of these Terms or of Instagram's terms, or your violation of any law or third party right.
Talk to us first. Before starting arbitration, you agree to email admin@spectsocial.com describing the dispute and give us 30 days to try to resolve it with you informally.
Arbitration. If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, or its Commercial Arbitration Rules if the dispute is between businesses. The rules are available at adr.org. The arbitrator will apply Illinois law, may award the same relief a court could award to you individually, and may decide questions about the scope and enforceability of this Section. Judgment on the award may be entered in any court with jurisdiction. Unless the arbitrator finds a claim frivolous, we will pay the AAA filing and arbitrator fees for any claim by an individual consumer that exceeds what the AAA rules require you to pay.
Location. Arbitration will take place in Illinois, by video conference, or by written submissions, as the rules allow and as you and we agree.
Class action waiver.
YOU AND SPECTSOCIAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
The arbitrator may not consolidate claims of more than one person. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court, not in arbitration, and the rest of this Section still applies.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek an injunction in court to protect intellectual property or to stop unauthorized use of the Site or Services.
Opt out. You may opt out of this arbitration agreement by emailing admin@spectsocial.com with the subject line "Arbitration Opt-Out" within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.
Jury trial waiver. To the extent any dispute proceeds in court rather than arbitration, you and SpectSocial each waive the right to a jury trial.
These Terms are governed by the laws of the State of Illinois without regard to its conflict of law rules. Subject to Section 15, any court proceeding will be brought exclusively in the state or federal courts located in Illinois, and you consent to their jurisdiction.
By providing your email address and phone number you agree that we may contact you about your account and the Services, including onboarding, billing, service updates, and support. We may also send marketing emails, which you can unsubscribe from at any time using the link in the email. Communications about your account and billing are not marketing and will continue while you are a customer.
If we offer text message (SMS) communications in the future, we will ask for your separate consent before sending marketing texts. Consent to marketing texts is never a condition of purchase. Message and data rates may apply, and you will be able to reply STOP to opt out.
You may use the Site for lawful purposes only. You may not scrape, copy, or republish Site content, interfere with the Site's operation, attempt to gain unauthorized access, or use the Site to send spam or malicious code. The Site may contain links to third party sites we do not control and are not responsible for.
We may update these Terms from time to time. If a change is material, we will post the updated Terms on the Site and update the effective date, and we will make reasonable efforts to notify current customers by email. Continued use of the Services after the effective date means you accept the updated Terms. If you do not agree, cancel your subscription before the change takes effect.
These Terms, the Privacy Policy, and the Pricing page are the entire agreement between you and SpectSocial about the Services and replace any prior agreement. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Notices to you may be sent to the email address on your account. Notices to us must be sent to the addresses below.
Bali Media, LLC, doing business as SpectSocial
[MAILING ADDRESS]
Email: admin@spectsocial.com
Website: spectsocial.com